Refund policy

Returns & Exchanges

All return and exchange requests must be submitted through our returns portal for authorisation before any garments are sent back.

Alternatively, you can contact our team by emailing sales@jimmystuart.com or calling (02) 9809 3610, and we’ll be happy to assist you.

We strongly recommend checking our Size Chart before placing your order to ensure you select the best fit.

We accept returns for change of mind, incorrect sizing or style changes in exchange for a store credit or item exchange. Refunds are only offered if an item arrives faulty or damaged.

We offer garment exchanges or store credit within 14 days of receiving your parcel, provided the item is unworn and has all original labels and tags attached.

Please note that final sale items and items purchased as part of a promotion cannot be returned or exchanged for change of mind.

All return shipping costs are the responsibility of the customer. We recommend using a tracked or signature delivery service when returning your item.

An $8.50 packing and handling fee applies to all exchanges.

Please clearly mark your parcel as “Jimmy Stuart Returns Department” and send it to:

Jimmy Stuart
1/17 Rhodes Street
West Ryde NSW 2114
Australia